We are led by the Chief Operating Officer (CIO) and we are organised into eight core functions. The Director of each function forms the ICT’s Leadership Team:

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Kavita Kapoor

Products

Consisting of six Product Lines, we ensure that critical business services are maintained and delivered across the university. The product lines include; Student Lifecycle User Experience, Digital Campus, Cross Functional, Research, Finance and HR and Data Analytics.

Meet Kavita, Director of Products

Customer Success

My team includes 1st Line Support and Service Management. We leverage a range of technologies to visualise university incidents and events delivered using different service and security monitoring tools provided by infrastructure technology.

Meet Okan, Director of Customer Success

Digital Infrastructure

We provide support for data, integration and cloud and operate in conjunction with Infrastructure Technology. We provide subject matter experts or specialists who understand each domain and its associated technologies intimately. Our specialists work across all functional areas and product lines to enable, configure, and evolve these technologies in alignment with the Technology Office.

Meet David, Director of Digital Infrastructure

Research Computing Services

Our Research Computing Services (RCS) is responsible for the oversight and management of our research capabilities across ³Ô¹ÏºÚÁÏ. 
This includes stakeholder management, demand management, oversight of the Research Computing Services and associated High Performance Computing platforms, Research Data Store and the Research Software Engineering teams. 

Meet Andrew, Director of Research Computing Services

Shirish Tiwari

Architecture and Technology Operations

Our team provides the strategic foundation for how ICT functions as an effective, connected, and forward looking division. Our vision is to shape and steer ICT through clear strategy, empowered people, strong governance, and seamless operational support.

Meet Shirish, Director of Architecture and Technology Operation

James Toner

Digital Education Services

Digital Education Services provides technology support and learning systems for the students and staff of the university. The team has innovation at its core and supports both audio visual equipment across campus and the education platforms that are used in teaching and learning.

Meet James, Director of Digital Education Innovation & Services

Tom Wilson

Cyber Security Office

Our vision is for security to be a technology enabler for the university, allowing members of ³Ô¹ÏºÚÁÏ to access all their data and services quickly, safely and securely from any location and at any time to facilitate world leading teaching and research.

Meet Tom, Chief Information Security Officer (CISO)

Chief Information Officer (CIO)

The CIO leads the Information and Communication Technologies (ICT) division and is responsible for all aspects of ³Ô¹ÏºÚÁÏ's Digital Plan, which will support the organisation to realise its digital ambitions.

Meet Jenny, Chief Information Officer (CIO)

Further help

If you need help with an existing IT service or application, or if you need to raise an issue, then . You can raise and track the progress of a request or incident using . Your enquiry will be triaged to the right team, so ASK is the quickest and easiest way to contact us.

Do you have a new technology request? If you require additional features to an existing application or service, or strategic support for a new digital service or software, then you need to speak to our Product Owners.

Contact us

ICT Service Desk

Our ICT Service Desk team can help staff, students and visitors with a wide range of IT issues. You can contact us in person, online via ASK or call us on +44 (0)20 7594 9000.

Product Owners

We have dedicated Product Owners for every application and service supported by ICT. Our Product Owners will work directly with you to understand your requirements and plan development work.

Community IT Reps

Our ICT communities work with us on behalf of your department to facilitate requests and collaborate on IT related activities. Find your DepRep.