Our ICT Service Desk team can help staff, students and visitors with a wide range of issues from; connecting to Wi-Fi, resetting passwords, software installation and much more.
Call us on +44 (0)20 7594 9000 or contact us online or in person:
Ways to contact us
Contact us online
You can use our online portals to report an IT issue, submit a request for support and track its progress, check the status of ³Ô¹ÏºÚÁÏ's systems or browse our self-help knowledge articles.
Students
Students can contact us using the
Staff
Staff can contact us using our online portal - .
External customers
If you don't have an ³Ô¹ÏºÚÁÏ email and password, e.g. you are alumni, a prospective student or an external supplier, you can use our .
First time using ASK Customer Portal? .
In person
Get in-person support by visiting us Monday-Friday at:
South Kensington - Level 1, Abdus Salam Library, 08.30-17.30
White City - Student Hub, Michael Uren Building, 09.00-16.30 & Level 1, The MediaWorks, 09.00-17.00 (Only for colleagues working there)
Silwood Park - Hamilton Building, Main Entrance, 12.30-13.30
Hammersmith - Library, Commonwealth Building, 09.00-16.30 (Mondays and Thursdays)
We are closed on university closure days.
Cyber incidents - hacked, spammed, phishing...
If you think you have an urgent cyber security incident, don't delay call us on +44 (0)20 7594 9000.
Let us know if you have been hacked, phished or notice suspicious activity on your device or account.
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