The on-site ICT Service Desk provides IT support between 08.30-18.00, Monday to Friday (except for university closure days).
Get support from 18.00 to midnight
For critical problems that are disrupting services and systems, call our usual telephone number +44 (0)20 7594 9000 and follow the instructions given in the message. You will be transferred to an out-of-hours team. They operate from 18.00 until midnight.
Call us
+44 (0)20 7594 9000
Call us from your mobile or landline
Extension number 49000
Call us from an ³Ô¹ÏºÚÁÏ campus phone
Get support when we are closed
If you require assistance when we are closed, you can still get help or report a problem in these ways:
- Students can log issues or question using
- Staff can log issues using
- Externals (those without ³Ô¹ÏºÚÁÏ email and password) can log issues using the .
- Read the information and guidance on the self service webpages.
Privacy information
Please be aware that the out of hours service is provided by an external organisation. They are governed by contract and Service Level agreement.
In order to provide all users with the service, the organisation has the name, email address, phone number and University ID held on secure servers. Location data may also be shared if relevant to the enquiry made to the service.
If you require more information on how ³Ô¹ÏºÚÁÏ protects your privacy, visit the Data Protection webpages.