Citation

BibTex format

@inproceedings{Wang:2026:10.1145/3772363.3798504,
author = {Wang, T and Deterding, S},
doi = {10.1145/3772363.3798504},
title = {Conversational agents as relational mediations for GLAM: a conceptual framework},
url = {http://dx.doi.org/10.1145/3772363.3798504},
year = {2026}
}
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RIS format (EndNote, RefMan)

TY  - CPAPER
AB  - Galleries, libraries, archives, and museums (GLAM) increasingly use conversational agents (CA) to enrich heritage relations, yet most CA designs focus information delivery over relation-building. Here we present a design framework based on technological mediation theory to rethink how CAs can shape heritage relations. We demonstrate its utility by analysing eighteen archetypal CA projects in GLAM, tracking how interaction paradigms and relational configurations have co-evolved. We further illustrate how the framework can help ideate new forms of heritage relations.
AU  - Wang,T
AU  - Deterding,S
DO  - 10.1145/3772363.3798504
PY  - 2026///
TI  - Conversational agents as relational mediations for GLAM: a conceptual framework
UR  - http://dx.doi.org/10.1145/3772363.3798504
ER  -
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